User Experience*
Over the past 11 years I’ve been working on User Experience Solutions and product design. My product skillset includes end to end strategies, client workshops, concept design, re-designs, and go-to market product launches. I’ve enjoyed working in various industries such as financial payment providers, museums, and magazines. Here are some highlights of projects I’ve worked on throughout my career.
*This page is a work in progress, as I continue to move over my portfolio to squarespace.*
Visa’s Government Solution Experience + Innovation.
During my time at Visa, I’ve established and led Visa’s Government Solutions (VGS) Digital Experience Offerings and Sales plays, built VGS’s UX Design System, and co-led & co-created client workshops. I also worked as a Senior UX Designers within Visa’s Digital Identity Team & Innovation teams.
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Visa Wallet Concept
As the sole UX designer on Visa’s Global Government Solutions team, I explored how human-centered design could shape inclusive and scalable government payment experiences.
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Design research: Voice of the Citizen
Conducted beneficiary research in Europe and Asia in 2022 through a customer lens. This concept study highlights how payment technology simplifies onboarding, enhances communication, and empowers citizens during critical moments.
In 2019, I democratized the UX Design Process at Fidelity Investments.
I lead the redesign of Fidelity’s end to end Bill Pay experience. I also worked as a Senior Designer on a full stack go to market team and tested my skills at an internal hackathon geared towards customer engagement.
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Fidelity Bloom
Helped design, test, and launch a behavioral science–driven mobile app promoting healthier financial habits through user research and cross-functional collaboration.
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Secret Sprouts Hackathon
A system of hidden interactions “easter eggs” with incentive rewards for the Bloom customer base.
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Bill pay Redesign
Fidelity’s Bill Pay upgrade project is a “tech debt” situation. Its user base tends to be affluent, tenured, and vocal. The UX Solution combined a redesign of an existing platform and rebuild of the customer’s experience using Fluid Design.
I lived with the MFA brand for 4 years understanding UX, Interactive Exhibition Design, and product development at the Museum of Fine Arts, Boston.
I put my skills and lean problem solving techniques to create multi-channel experiences and developed the museum’s digital brand and ticketing services. I also used UXD as creative tool to advocate for the LGBTQIA Community in the, often traditional, museum space.
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Gender Bending Fashion Animation & Interactive App
As an in-house UX designer, I learned to merge storytelling with interaction design, adapt quickly with new tools, and create inclusive digital experiences that brought underrepresented voices to life within the museum space.
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MFA Mobile
Redesigned how visitors access exhibition content with MFA Mobile, a responsive system for on-site and remote engagement. Built flexible CMS templates with customizable themes to create dynamic, playful environments for showcasing MFA stories.
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The MFA Digital Ecosystem
I aided in building and maintaining the institution’s digital brand from the ground up, launching its first online ticketing system, creating a scalable UX design system, and shaping interactive exhibition design through the lens of the visitor experience.
During my time at the School of Visual Arts, I worked on rethinking the Digital magazine experience.
A digitally published re-interpretation of Maria Papaova's Brain Pickings Blog. Created in Carin Goldberg's Digital Publishing class with lots of guidance from Carin, Leslie Steiger, & Will O'Conner. I've been a fan of Brain Pickings for quite some time, it's a great aggregator of interesting and relevant content and a perfect fit for a Digital App/Mag.
I created a "Snowfall" website created around the hype of the Polar Vortex. “Dear Polar Vortex,” is a response to Global Warming trends within the media. During the Polar Vortex Americans were dealing with the constant barrage of snow in strange ways.
I collaborated with Sean Monahan to create the content, which is a satirical letter from New York City to the Polar Vortex, and commissioned Peter Arkle to add some fun illustrations.
I used ReadyMag to create the layout for both desktop and mobile.
